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Refund Policy


For Home Edition products, returns will be accepted within 30 days of purchase and are subject to a 20% restocking fee. Customer must receive an authorization to return the product, provide original order number and items must be shipped and received in new condition in original packaging. Customer is responsible for cost of return shipping.


Authorization for return must be requested from and be approved by Customer Experience prior to the return of the merchandise.


To request authorization, contact Customer Experience by phone at 866-764-4111 or by email at


Please allow a minimum of thirty days for SitOnIt Seating to process returned products after they have been received and a minimum of two billing cycles for refunds to be processed to credit cards, less the 20% restocking fee.